Microworkshops Ltd TERMS AND CONDITIONS
Last updated: September 16, 2024

These Terms contain the terms and conditions on which we supply our online quote tool and manufacture and supply parts to you. Please read these Terms carefully before you accept these Terms.

Our contact details:
Microworkshops Ltd, a company established in England and Wales. Our company registration number is 09771608.
Phone number: 02030341334
Address: The Omnibus business centre, Microworkshops Ltd, Unit 4.20, 39-41 North Road, N7 9DP, London
Email address: info@microworkshops.co.uk

Introduction
These terms and conditions are between Microworkshops Ltd, a company registered in England and Wales, with company registration number 09771608 (we, us or our) and you, being the person or entity placing an order for any Parts (you or your) through our website at www.microworkshops.co.uk or the person or entity stated in the quote we provide to you.
By using the Microworkshops website and service, you acknowledge to have read, understood and agree to be bound by these “Terms and Conditions” and to comply with all applicable laws and regulations. If you do not agree to these Terms and Conditions, you should not use the Microworkshops Services and Website.
We produce physical parts from 3D files which you provide to us either via our website or email. Microworkshops utilizes a third-party automatic pricing system to receive and organise customer orders.

Services
If you’d like to turn your 3D model into a physical object, you can place an order with us. We manufacture all parts according to the specifications you provide, using our selected materials.
Unless otherwise specified during the checkout process, all charges will be billed and collected by Microworkshops. If your model is not manufacturable or contains features that could result in unsatisfactory manufacturing outcomes, we will contact you and recommend the necessary changes. If adjustments are not feasible, a refund may be issued, if manufacturing has not yet started.
Our third-party software evaluates your model for manufacturability. Models that are not suitable for 3D printing will need to be reviewed by an expert 3D designer, who may or may not be able to modify the model for manufacturing. Microworkshops does not offer design or modelling services, so customers are responsible for sourcing their own 3D designs and/or 3D designers. We will inform you of the reasons your 3D design may not be manufacturable so that your 3D designer can attempt to resolve the issue.
Please note that third-party software assesses the manufacturability of your models and, when possible, automatically repairs them on a best-effort basis. A model that successfully passes our software’s check for manufacturability, either before or after having been automatically repaired, might still be non-manufacturable. We run routine checks on all models and will advise you, but we shall not be held responsible for any loss, damage or costs incurred if the model has features that are outside the guidelines stated on design guide page – https://microworkshops.co.uk/3d-printing-design-guid/

2. Acceptance
Your use of our services constitutes your acceptance of these Terms and Conditions. If you do not agree to these terms, please refrain from using our services

3. Accounts

• You must be at least eighteen (18) years of age to use this Service. If you are under 18, you may use Microworkshops only with involvement of a parent or guardian.
• You may upload 3D files and/or models, select Manufacturing Specifications (as defined below), generate a quote, and purchase Parts from us without creating an account, or you may choose to create an account with us.
• You must ensure that any personal data you give to us when creating an account or making an order is accurate and up to date.
•  You are responsible for keeping your account details confidential and for all activity on your account, including any purchases made using your account  information.
• We will not be liable for any loss or damage from your failure to maintain the security of your account and password. We reserve the right to refuse service to or terminate service of anyone at any time without notice for any reason.

4. Use of the Microworkshops Site
When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including:

• Anything that would constitute a breach of an individual’s privacy or any other legal rights.
• Using the Site to defame, harass, threaten, menace or offend any person.
• Using the Site for unlawful purposes.
• Using the Site to send unsolicited electronic messages.
• Utilizing data mining, robots, screen scraping, or similar data gathering and extraction tools on the Site.

5. Orders

• Order Confirmation: Upon receipt of your order, we will provide you with an order confirmation.
• Order Placement: To place an order, you must submit your 3D files through our online platform or by other means as specified by Microworkshops.
• Order Changes: Any changes to your order after it has been confirmed may be subject to a £5+VAT admin charge. Please notify us as soon as possible if you need to make any changes. If the order has commenced, we cannot offer a refund.
• Unacceptable orders and cancellation
  There may be technical or other reasons why we are unable to accept or may need to cancel your order at any stage of the ordering process, even after we have accepted it. Such reasons may include, but are not limited to, the unfeasibility of the model, certain features of your model, or the delivery destination specified in your order. If we need to cancel your order, Microworkshops will notify you via email.
• Any functioning weapon or parts from weapons will not be printed. Any parts for weapons concealed or disguised as other parts to bypass this rule will remain the responsibility of the person(s) who upload the files.

6. Price and payments

• You are required to pay us the purchase price for each order you place, along with any applicable delivery costs as outlined in your quote (the Price), in accordance with this clause.
• Files containing more than 1 body inside must be manually quotes, any price the system gives for files containing more than 1 body inside is invalidated.
• Unless otherwise set out in these Terms or agreed between the Parties, you must pay the Price upfront using one of the methods set out on the Site.
  Microworkshops reserves the right to change its prices without prior notice. Such changes, however, will have no effect on orders completed before the posting of a new price.
• We do our best to prevent errors in the pricing. However, should an error occur, we are not bound by our offer and may cancel the order.
  The cut-off for Express orders is any payment made before 2 pm on weekdays. The lead time for Orders paid after 2 pm will start from the next working day.
• You must not pay, or attempt to pay, the Price through fraudulent or unlawful means. If you use a debit card or credit card for payment, you warrant that you are authorized to use the card for that purpose.
• Unless otherwise agreed between the Parties, the payment methods we offer are set out on the Site. We may offer payment through a third-party provider for example, Stripe. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions. We do not store any credit card information, and all payment details are collected and stored by our third-party payment processor.
• Where you order the Parts for delivery outside of the UK, you may need to pay custom charges or taxes in addition to the Price.

7. Cancellations and Order Changes

• Cancellations: Once production has begun, cancellations are generally not accepted.
• Order Changes: Any changes to your order after it has been confirmed may be subject to additional fees or delays.

8. Lead Times
Lead times are estimates and are not guaranteed in any way. Uncommon and unpredictable factors, such as machine failures, may result in order delays.
If Express orders take longer than expected, a partial refund may be given equal to the cost of the additional fees, but no full refunds are given.
There are no Lead time-related refunds for Economy orders.

9. Shipping

• Your order will be delivered to your shipping address or will be available for pick-up depending on the service you choose. We are not liable for incorrect shipping addresses, and no refunds are given if incorrect shipping addresses are given.
• All packages are sent out in a protected box and by recorded delivery. If packages are returned to us, we will resend them out, though this may incur additional charges.
• If these Terms or any quote or order you place specifies a timeframe for the manufacture and supply of the Parts (including any selected production lead time), we will make reasonable efforts to provide the Parts within that timeframe. However, you agree that this timeframe is an estimate only and does not create any obligation for us to supply the Parts by that time.

10. Minimum Guaranteed Thickness
Parts are guaranteed with a minimum wall thickness of 1 mm. We will print things thinner, but it is at your own risk. If these break in our hands, your hands, or during delivery, they will not be covered or reprinted at no cost. While we make every effort to inspect each model for printing, thinner parts may occasionally be overlooked. Microworkshops is not responsible for any missed parts that are printed and subsequently result in a failed or broken item.

11. Non-Manifold Geometry
At times 3D models supplied to us contain non-manifold geometry. Our ordering system attempts to automatically repair all non-manifold geometries but does so on a best-effort basis and does not in any way guarantee repair. If we identify non-manifold geometry, we will inform you of the potential risks. However, it is not always possible to detect such issues, so we cannot guarantee any level of accuracy for 3D models containing non-manifold geometry.

12. Part Accuracy
Microworkshops does not guarantee any part to any degree of accuracy, this is because some parts can suffer from uncontrollable shrinkage/warping due to their geometry and specifically large flat sections which Microworkshops cannot always consult on before the printing commences. However, most parts are within +/- 0.3 mm’s of the original dimensions, or 0.3% of the dimension. No reprints will be provided if a part falls within the specified tolerances. If a part falls outside these tolerances, it is at the discretion of Microworkshops to decide whether the part will be reprinted.
Anything that is under our 1 mm guaranteed thickness is not covered at all to any level of accuracy.

13. Fit for Purpose
All parts that Microworkshops manufactures are manufactured to a suitable standard. However, Microworkshops stresses that any part manufactured for any other purpose than that of prototyping should be submitted for testing by the relevant regulating bodies. Microworkshops accepts no responsibility for parts used for any other purpose than prototyping.

14. Warranty
As Microworkshops is independent of the design of the part, Microworkshops does not offers any warranty on any parts and does not insure against design in any way.
While 3D printing is a great and cost-effective method for producing low-volume and one-off items, the quality and price are unlikely to compare to those of mass-produced products. Misunderstandings regarding strength, surface finish, and cost do not constitute grounds for a refund in any case.
Microworkshops provides no warranty other than those expressly stated in these terms and conditions. To the fullest extent permitted by law, we hereby expressly disclaim any representations or warranties of any kind, whether expressed or implied, including, without limitation, warranties of merchantability, fitness for a particular purpose, or non-infringement. Some states or countries do not allow limitations on implied warranties, so these restrictions may not apply to you.

15. Limitation of Liability
These Terms and Conditions set out the full extent of our obligations and liabilities in respect of the Microworkshops Services. There are no warranties, conditions, or other terms binding on us concerning the supply of Services, except as explicitly stated in these Terms and Conditions. Any warranty, condition or other term arising out of or in connection with the Services or the delivered models which might otherwise be implied into or incorporated into these Terms and Conditions by statute, common law, laws applicable in the country where you ordered the Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded.
Microworkshops will not be liable for any loss of income, profit, contracts, data, or for any indirect, incidental, exemplary, special, punitive, or consequential loss or damage of any kind, regardless of how it arises, and whether caused by tort (including negligence), breach of contract, warranty, or any other means.

16. Intellectual Property

• Ownership: You, as a designer, retain all your intellectual property rights in your 3D design.
• License: By submitting your files, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute your files solely for the purpose of fulfilling your order. We use a third-party software to generate prices and process orders.
• Any product created by Microworkshops for the Client that uses or contains anything supplied or disclosed by the Client, which infringes on the intellectual property rights of any third party, will remain the Client’s liability. The Client agrees to indemnify and hold Microworkshops harmless from any loss, damage, claims, or expenses arising from such infringement.

17. Confidential Information

• Definition: Confidential Information means any non-public information disclosed by one party to the other party in connection with these Terms and Conditions, including but not limited to technical information, business plans, and customer data.  

Each Receiving Party agrees:

• To maintain the confidentiality of the other party’s Confidential Information and will not disclose it to any unauthorized third party without the prior written consent of the disclosing party.

18. User Generated Content
The term “User Generated Content” in these Terms and Conditions refers to any content you upload to the Website, including, but not limited to, all uploaded 3D designs included in your order, as well as the printed model we create for you based on your User Generated Content.

Microworkshops has no obligation to review the User Generated Content and can in no way be held responsible for the content of the User Generated Content.

All data created/supplied by you remains your own intellectual property. this does not include distributing the 3D file(s) that you have supplied us with. By paying for your order, you agree that, if necessary, we may outsource your 3D data to one of our carefully selected partners. These partners are also covered by our non-disclosure agreements and their own, ensuring that they cannot use any of your data without first obtaining your permission.

19. Consent to Use of Personal Data
By using our Services, you agree that Microworkshops may collect and use personal data about you. Such information collected through this Website shall only be used for our own records and will never be sent, sold or distributed to any third parties.

20. Indemnification
You agree to indemnify and hold Microworkshops, its partners and their employees harmless from and against all liabilities, costs, damages and expenses (including reasonable attorney’s fees) arising from or relating to any claims that result from your breach of these Terms and Conditions.

Microworkshops reserves the right to make changes to the website, services and these Terms and Conditions at any time. Such amended terms and conditions shall be effective upon posting on this Website and will have no effect on sales that were completed before such posting.

Contact Information
If you have any questions regarding these Terms and Conditions or the Services, please contact us by sending an email to info@microworkshops.co.uk
Microworkshops © 2024